| Error Message | Reason | Solution |
| Unable to use scanner | Network cable is not plugged into the Scan System | Check to make sure that the network cable is connected securely and properly. |
| Scan System is warming up | If this message appears immediately after turning the scanner ON, wait for a while (approx. 2 minutes) while the scanner warms up. | |
| Unable to find destination PC. Check the PC. | Scanner File Utility is not running | Launch the Scanner File Utility: Start→Programs→Scanner User Software→Scanner File Utility |
Scanner File Utility
service is not started - icon in taskbar looks like this: |
Right-Click on
icon
in taskbar and select Start. The icon
should change to
 |
|
| Personal Firewall solution is running on the destination PC | Disable the Personal Firewall Solution. Or make an exception for Scanner File Utility Application. | |
| Wrong Host Name or IP Address of the destination PC | Look up the Computer Name and input it into the Scan System. | |
| For MAC Systems |
(Two drivers are required for your Mac system, Mac Scanner utility and KM ListenerX utility. Both of these must be simultaneously working your system for scanning to opererate |
Re-install the scanner utility and/or make sure both of these are in your startup folder. |