:: Follow these easy steps to reset feed mylar in the Document feeder:

Take a credit card or a triple folded piece of Letter size paper and align it with the center of the paper tray of the Document Finisher

Push it in lightly till you hear a slight pop of a plastic mylar clicking back into place

Paper Jams

:: Copier Has Jammed
::    Q: Copier has jammed and is displaying a paper jam message on the screen.
           What do I do?
      A: Follow the instructions on the copier screen to remove the jam. If You still have
          questions, please review our jam removal instructions (View Instructions).

::    Q: Copier is still showing the jam message on the screen even after performing the
           previous steps. What do I do?
      A: Please review the rest of the techniques below and/or give us a call at 480.731.9335.

:: Copier is Jamming / Skewing
::    Q: Copier is jamming most of the time and the copies that do come out are skewed.
           What do I do?
      A: Make sure the green and silver guides inside the drawers are tight against the paper
          and the paper does not have any bent corners (View Instructions).

:: Q: Copier is still jamming even after performing the previous step. What do I do?
A: Please give us a call at

:: Document Feeder is Jamming
::    Q: Feeder sucks in half of the page and then stops and displays a jam.
           What do I do?
      A: The feed Mylar is probably flipped due to an incorrect removal of a jam. Please
          follow the instructions to reset the Mylar. (View Instructions).

::    Q: Feeder is still jamming even after performing the previous step. What do I do?
      A: Open the feeder cover and inspect it for foreign objects (staples, paper clips, pieces
          of paper or sticky notes) and remove the objects. (View Instructions)

:: Q: Feeder is still jamming even after performing the previous step. What do I do?
A: Please give us a call at 480.731.9335.

:: Document Finisher is Jamming
::    Q: When I choose the stapling or sorting mode on the copier the message to remove
.         Paper from Finisher Inner Tray comes up. What do I do?
      A: Open the finisher main access door, slide the main inner tray out towards the front
          and remove the paper from it. (View Instructions).

:: Q: Finisher is still jamming even after performing the previous step. What do I do?
A: Please give us a call at 480.731.9335.

[return to top]